Terms of Service

1. Acceptance of Terms

By subscribing to, provisioning, or accessing any services provided by Hostiom ("Hostiom", "we", "us"), including cloud web hosting, VPS instances, domain registration, and automated Plesk control panel integrations, you agree to be bound by these Terms of Service.

2. Service Provisioning & Resources

Hostiom provides managed and unmanaged cloud hosting services backed by isolated VPS clusters running Plesk Obsidian. All service tiers are allocated dedicated NVMe storage, memory, and CPU limits as detailed in the applicable plan specifications. Overuse of resource allocations beyond defined burst limits may result in automated throttling or rate-limiting to preserve cluster stability.

3. Domain Registrations & DNS

Domain name registrations are processed through accredited registrar integrations. By submitting a domain registration order, you warrant that the WHOIS contact details provided are accurate and complete. Domain registrations are subject to the policies of ICANN and the respective registry operators.

4. Billing, Invoicing & Cancellations

Services are billed in advance on either a monthly or annual cycle. Invoices are generated automatically through the Client Portal. Subscriptions may be cancelled at any time through your dashboard before the upcoming renewal date. Unless stated otherwise, domain registration fees are non-refundable once registered with the registry.

5. Service Level Agreement (SLA)

Hostiom guarantees 99.99% network and server hardware uptime across all primary VPS cluster nodes, excluding announced scheduled maintenance windows. In the event of unscheduled downtime exceeding SLA thresholds, eligible accounts may request service credits via our ticketing system.

6. Refund Policy & Money-Back Guarantee

New cloud web hosting subscriptions qualify for a 14-day money-back guarantee from the initial order date. If you are unsatisfied with performance or network reliability, you may open a billing ticket within 14 days of activation for a full refund of your hosting subscription fees.

*Non-refundable items: Domain name registrations, renewals, and SSL certificates cannot be refunded once submitted to third-party central registries, as registrar costs are immediate and irreversible.

7. Account Termination & Data Erasure

Customers may terminate their account at any time via the Client Portal under GDPR Right to Erasure, provided all active hosting servers are first cancelled or decommissioned. Upon account deletion, all active databases, email mailboxes, and automated server snapshots are permanently purged from cluster storage nodes.

8. Corporate Disclosures & Legal Contact

Hostiom is operated under Hostiom Cloud Infrastructure. Inquiries regarding terms enforcement, legal compliance, or law enforcement notices should be directed to: